Privacy Policy

This Privacy Policy explains how Temperature Control Services, Inc. ("we," "us," "our") collects, uses, shares, and protects personal information when you visit tempcontrolservice.com, request service, call, text, email us, or use our online booking. It also explains your privacy rights and how to exercise them.

By using our website or services, you consent to the practices described here. If you do not agree, please do not use the website or submit information to us.

This policy does not constitute legal advice. It applies to consumer customers of our residential HVAC services and the public visitors to our site.

We collect the following categories of personal information:

• Identifiers & contact information — name, mailing or service address, phone number, email address, and (where you choose to provide them) preferred contact times.
• Service request details — equipment type/age, symptoms, photos you upload, appointment history, and similar information needed to perform HVAC work.
• Commercial information — invoices, payments, financing applications you submit to our third-party financing partners, and related billing records.
• Communications — the content of forms, SMS, and emails you send us, plus call metadata collected through our call-tracking provider and, where lawful and disclosed, call recordings used for quality and training.
• Internet/device data — IP address, browser type, device type, referring URL, pages viewed, time on page, and similar usage data collected through Google Analytics 4, Google Tag Manager, Google Ads, and WhatConverts call tracking.
• Geolocation — approximate location derived from your IP address; we do not collect precise GPS location through the site.
• Inferences — reasonable inferences drawn from the above to maintain your service history and improve our website.

We do not knowingly collect sensitive personal information (e.g., government IDs, financial account numbers, health, biometric, or precise geolocation data) through the website. Financing applications are submitted to and processed by our third-party financing partner under their own policies.

We collect personal information from these sources:

• Directly from you when you fill out a form, schedule online, call, text, email, or talk with a technician.
• Automatically from your device when you use the website (cookies, analytics, advertising pixels).
• From service providers we use to run the business (e.g., scheduling/CRM, online booking, payment processing, financing, call tracking, reviews, and marketing platforms).
• From public sources such as your Google Business Profile review or a publicly listed phone number.

We use personal information for these business purposes:

• Scheduling, dispatching, performing, invoicing, and following up on HVAC services.
• Responding to inquiries, quotes, financing requests, and customer-support questions.
• Sending service updates, appointment reminders, dispatch notifications, post-service surveys, and review invitations — by phone, email, or (with your consent) SMS.
• Operating, securing, debugging, and improving the website and our internal systems.
• Measuring website performance and the effectiveness of our marketing.
• Preventing fraud, protecting our rights and property, and complying with legal obligations.
• Sending marketing communications where permitted by law and where you have not opted out.

This website may use artificial intelligence (AI) and automation to:

• Generate and refine page content, blog posts, FAQs, and product descriptions.
• Power on-site chat, search, or estimator tools when present.
• Route or summarize incoming messages for our team.

AI-generated content is reviewed by humans before publishing, but it is provided for general information only. It is not a substitute for an in-home inspection, a written estimate, or professional advice. We do not guarantee the accuracy or completeness of any AI-generated output, and pricing or specifications shown online are not binding offers — see our Terms & Conditions.

We share personal information only with the categories of recipients listed below, and only as needed to deliver your service or operate the business:

• Scheduling, dispatch & CRM platforms (e.g., field-service management software we use to run jobs).
• Online booking, payment, and invoicing processors who handle transactions on our behalf.
• Financing partners when you apply for financing through links on this site — those applications are governed by the partner's own privacy policy.
• Communication providers for phone, SMS/A2P 10DLC, email, and call-tracking services.
• Measurement and advertising providers — Google Analytics 4 through Google Tag Manager, Google Ads, and WhatConverts call tracking.
• Professional advisors such as accountants, lawyers, and insurers as reasonably necessary.
• Government authorities when required by law, subpoena, or to protect the rights, property, or safety of Temperature Control Services, Inc., our customers, or the public.
• Successor entities in connection with a merger, acquisition, financing, or sale of assets.

We do not sell your personal information for money.

Your California Privacy Rights — Do Not Sell or Share My Personal Information

California law defines "sell" and "share" broadly. We do not sell personal information for money. Our use of analytics, advertising, and call-measurement technology may nevertheless be considered "sharing" for cross-context behavioral advertising under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA).

The categories involved may include identifiers and contact information you submit; internet or device activity such as IP address, browser, referring URL, pages viewed, and interaction timestamps; approximate location derived from IP address; and call source, duration, and routing metadata. The tools currently used for these purposes are Google Analytics 4 through Google Tag Manager, Google Ads, and WhatConverts call tracking.

Depending on where you live, you may have one or more of the following rights:

• Right to know / access the personal information we hold about you and how we use it.
• Right to correct inaccurate information.
• Right to delete personal information, subject to legal exceptions (for example, tax, warranty, or service-history records we are required to keep).
• Right to portability — to receive a copy of certain information in a portable, machine-readable format.
• Right to opt out of targeted advertising, the sale or sharing of personal information, and certain profiling.
• Right to non-discrimination for exercising your rights.
• Right to appeal a denial, where applicable.

How to opt out: use the on-site privacy choices below to decline optional analytics and advertising storage, enable Global Privacy Control (GPC) in a supported browser, or contact us using the email, phone, or mailing address below. We honor GPC as an opt-out signal for advertising storage without requiring another interaction.

Open Privacy Choices

We do not knowingly sell or share personal information of consumers under 16. We will not discriminate against you for exercising a privacy right.

To exercise any of these rights, contact us at [email protected] or call (919) 529-4700. We will verify your identity using information already on file (such as the phone number or address tied to your service record) before responding. We respond within the time required by applicable law (generally 30–45 days). An authorized agent may submit a request on your behalf with written, verifiable authorization.

When you separately opt in to receive SMS messages from Temperature Control Services, Inc., consent to receive text messages is not a condition of purchase.

Online opt-in (forms): By submitting a form on this website and signing up for texts, you consent to receive text messages from Temperature Control Services, Inc. at the number provided, including messages sent by auto-dialer. Consent is not a condition of purchase. Message & data rates may apply. Message frequency varies (up to approximately 5 messages per week). You may unsubscribe at any time by replying STOP or by clicking the unsubscribe link (where available), and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes. See this Privacy Policy and our Terms & Conditions.

Verbal opt-in (in-person or phone): Temperature Control Services, Inc. collects opt-in verbally from customers in person at our physical location or over a phone call when the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications, and job-completion surveys. They are verbally informed that "message and data rates may apply," "message frequency may vary," and that they can "text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent." They are also informed that their phone number will not be shared with third parties for marketing or promotional purposes. See this Privacy Policy and our Terms & Conditions.

Message types may include: appointment confirmations and reminders, scheduling and service updates, dispatch notifications, job-completion surveys, billing notifications, customer-support communications, and marketing or promotional messages.

Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.

We and our service providers use cookies, web beacons, pixels, SDKs, and similar technologies to operate the site, remember preferences, measure performance, and — where you consent — deliver advertising.

• Strictly necessary cookies are required to run the website.
• Analytics cookies (such as Google Analytics 4 via Google Tag Manager) help us understand which content is useful.
• Advertising cookies may be set by us or by third parties to measure ad performance and, where consented, deliver more relevant ads.

You can control cookies through your browser settings, our on-site cookie banner, or platform-specific opt-outs (for example, Google Analytics opt-out). Disabling some cookies may impact site functionality.

We honor recognized opt-out signals such as the Global Privacy Control (GPC) where required by law.

Our website and services are directed to adults seeking HVAC services. We do not knowingly collect personal information from children under 13 (or, where applicable, under 16). If we learn that we have collected personal information from a child without verifiable parental consent, we will delete it.

We retain personal information only as long as needed to provide service, maintain warranty and service records, comply with tax and other legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by record type. When information is no longer needed, we delete or anonymize it using reasonable methods.

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, alteration, and disclosure. However, no system is 100% secure, and we cannot guarantee the absolute security of information transmitted to or from our website.

This website does not collect or store raw payment-card numbers or card security codes. Payment and financing activity is handled through the applicable third-party processor or financing provider using its hosted page, redirect, or secure embedded experience. Those providers process payment information under their own privacy and security terms. Do not send card details through our contact forms, email, or text messages.

This site may link to third-party websites such as financing partners, manufacturers (e.g., LG, Amana), Google Business Profile, Facebook, and review platforms. We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when it was most recently changed. Material changes will be highlighted on the page; your continued use of the site after a change indicates your acceptance of the revised policy.

To exercise a privacy right, ask a question about this policy, or report a concern, contact:

Temperature Control Services, Inc.
1518 Cash Rd, Creedmoor, NC 27522
Phone: (919) 529-4700
Email: [email protected]